Refund policy

Last updated: November 10, 2025

We want you to be delighted with your purchase. If you are not completely satisfied, we’re here to help.

Return Window

You may return most new, unopened items within 30 days of delivery for a full refund.

Return Conditions

• Items must be unopened and unused, with original packaging intact.

• Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless defective or received in error.

• Proof of purchase (order number, invoice, or receipt) is required.

Refunds

Once your return is received and inspected, we will send you an email to confirm receipt.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item is defective or an error occurred on our part.

Exchanges

We replace defective or damaged items at no cost. Please contact us within 7 days of delivery.

Return Shipping

Customers are responsible for paying their own return shipping costs unless the return is due to our error.

Start a Return

To initiate a return or exchange, contact:
📧 wellnessbotanics.corp@concepta.pro